Refund policy
Refund & Return Policy
At Brzy Solutions, your satisfaction is our top priority. Please read our refund and return policy carefully before making a purchase.
📦 Returns
- ✅ We accept returns within 30 days of the delivery date
- ✅ Items must be in original, unused condition
- ✅ Items must be in original packaging
- ✅ Proof of purchase is required for all returns
- ❌ Items that have been installed or used cannot be returned
- ❌ Items that are damaged by the customer are not eligible for return
- ❌ Special order items are non-returnable
💰 Refunds
- ✅ Once your return is received and inspected we will notify you
- ✅ Approved refunds will be processed within 5-7 business days
- ✅ Refunds will be issued to your original payment method
- ✅ You will receive an email confirmation once refund is processed
- ❌ Original shipping costs are non-refundable
- ❌ Return shipping costs are the responsibility of the customer
🔄 Exchanges
- ✅ We accept exchanges within 30 days of delivery
- ✅ Item must be in original unused condition
- ✅ Contact us first before sending any exchange
- ✅ If the exchanged item has a price difference we will:
- Charge the difference if higher in price
- Refund the difference if lower in price
📦 Damaged or Defective Items
- ✅ If your item arrives damaged or defective contact us immediately
- ✅ Please provide:
- 📸 Photos of the damaged item
- 📸 Photos of the packaging
- 🧾 Your order number
- ✅ We will send a replacement at no cost to you
- ✅ We will cover all shipping costs for defective items
- ✅ Claims must be made within 48 hours of delivery
📬 Wrong Item Received
- ✅ If you received the wrong item contact us immediately
- ✅ We will send the correct item at no additional cost
- ✅ We will provide a prepaid return label for the wrong item
- ✅ Please report wrong items within 72 hours of delivery
🚚 Return Shipping
- ✅ Customers are responsible for return shipping costs
- ✅ We recommend using a trackable shipping service
- ✅ We are not responsible for items lost during return shipping
- ✅ Please pack items securely to avoid damage during transit
⚠️ Non-Returnable Items
The following items cannot be returned or refunded:
- ❌ Installed plumbing fixtures
- ❌ Used or opened thermostats
- ❌ Special or custom order items
- ❌ Items without original packaging
- ❌ Items damaged by improper installation
- ❌ Items purchased on final sale
📞 How To Start A Return
Follow these simple steps:
- 📧 Contact us at [Your Email] or DM us on Instagram
- 📝 Provide your order number and reason for return
- 📸 Send photos if item is damaged or defective
- 📦 Wait for approval — we will respond within 24-48 hours
- 🚚 Ship the item back once approved
- 💰 Receive your refund within 5-7 business days
⏰ Processing Times
| Action | Timeframe |
|---|---|
| Return Request Response | 24-48 hours |
| Return Inspection | 2-3 business days |
| Refund Processing | 5-7 business days |
| Exchange Processing | 3-5 business days |
| Replacement Shipping | 2-3 business days |
📞 Contact Us
Have questions about your return?
- 📧 Email: [Your Email Address]
- 📱 Instagram: [Your Instagram Handle]
- 🌐 Website: [Your Website URL]
- ⏰ Response Time: Within 24-48 hours
⚖️ Legal Note
This policy is subject to change at any time without prior notice. By making a purchase from our store you agree to the terms of this refund policy. This policy does not affect your statutory rights.